How can I purchase Polimaster products?
Polimaster products can be ordered through our official website, authorized distributors, or directly from our Sales Team. Contact our Sales Team for more information on how to purchase.
Can anyone buy Polimaster products?
Most of our products are available to everyone worldwide via the wide distributor network. However, we do not sell to countries under the international sanctions list (EU, US, and UN). According to our Sales Policy, upon Request for Quote (RFQ) receipt you will be asked to provide general information about the end-user. Additionally, for certain items and international orders, you might need to provide an End User Certificate (EUC) to ensure they are used responsibly and legally. If an EUC is required, or if there are restrictions based on your location, we will inform you during the purchase process and offer guidance as needed.
How does Polimaster support its products after purchase?
Customer support is a priority for us. Polimaster provides extensive after-sales support, including technical assistance, warranty services, and software updates to ensure our products continue to perform optimally.
What measures does Polimaster take to ensure the environmental sustainability of its products?
Environmental sustainability is important to us. We comply with environmental regulations and adopt eco-friendly practices in our manufacturing processes. Our products are designed for energy efficiency and long service life.
How does Polimaster ensure compliance with the WEEE Directive?
Polimaster products that comply with the European Union’s Waste Electrical & Electronic Equipment (WEEE) Directive 2012/19/EU are marked with the WEEE symbol, a crossed-out wheelie bin. These products must be disposed of at authorized collection points separately from household waste in accordance with local laws and regulations. Polimaster Europe UAB in Lithuania is a member of Producer Compliance Schemes and is a registered member of PE “Elektronikos gamintojų ir importuotojų organizacija”, which is a licensed European organisation involved in electrical and electronic equipment waste management.
How do I dispose of and recycle my Polimaster product within the EU?
When your Polimaster product becomes unusable, take it to a collection point designated by local authorities or contact the distributor you purchased the product from. The distributor is responsible for setting up a recycling program within the EU. Separate collection and recycling of your product and/or its battery helps conserve natural resources and ensures waste management that protects the environment and human health. Contact our Support Team for more information.
What measures does Polimaster take to ensure the transparency and ethical sourcing of its materials and components?
Polimaster is committed to transparency and ethical sourcing of all materials and components used in products. We have established strict supply chain protocols and conduct due diligence to ensure that our sourcing practices meet international standards for ethics and sustainability. Our global operational footprint allows us to source materials from reputable partners who share our commitment to ethical business practices.
Where can I find updates on Polimaster’s latest products and innovations?
Visit our website or follow us on social media to stay informed about our latest products and innovations.
Can Polimaster equipment be used for both professional and personal applications?
Yes, Polimaster designs equipment suitable for a wide range of applications, from professional use in nuclear power plants, border control, and emergency response to personal safety and environmental monitoring.
Can Polimaster equipment be customized for specific needs?
Absolutely. We understand that every application may have unique requirements. Polimaster offers customization options for many of our products to meet specific operational needs.
Are there training programs available for Polimaster products?
Yes, Polimaster offers comprehensive training programs that cover product operation, maintenance, and safety procedures to ensure users can maximize the benefits of our equipment.
Where are Polimaster's offices located?
Polimaster's key locations include Polimaster Europe UAB in Lithuania, Polimaster, Inc. in the USA, and Polimaster Japan Co., Ltd. in Japan. Read more about the Polimaster Group structure here.
Does Polimaster have an office in Belarus?
No, Polimaster does not have an office in Belarus. In 2022, the Polimaster Group decided not to own or operate any businesses in Belarus. Polimaster Ltd. (BY), which was previously associated with our brand, is no longer part of the Polimaster Group. Full management and control over the departing company have been transferred to its new owner, non-affiliated with Polimaster.
Does Polimaster operate in Russia?
Polimaster does not operate in Russia. In 2022, Polimaster made a decision to stop purchasing and selling activities in Russia in response to the conflict in Ukraine.
Does Polimaster comply with international ethical standards and sanctions laws?
Current and potential customers are welcome to visit us and review all the relevant documentation. We are open to audits and reviews by partners and regulatory bodies to ensure full transparency and compliance. Additionally, our active involvement with reputable international institutions and adherence to globally recognized standards serve as further assurance of our commitment to ethical business practices.